Часто задаваемые вопросы (FAQ)

Быстро решить распространённые проблемы использования и устранения неполадок для вас?

What should I do if the app can’t connect to the device after switching phones?


It may be caused by the cache on the old device.
Recommendation:
1. Delete device connection records on your phone
2. Reconnect the device to WiFi
3. Add the device again in the app
4. Confirm that the mobile phone’s system version meets the app’s requirements.