Техническая поддержка

Warranty period

Our company provides a warranty service for the products we sell, valid for the specified period starting from the date of delivery or the commencement date agreed upon by both parties.
Under conditions of proper installation, normal use, and routine maintenance, if the product fails due to manufacturing defects, material issues, or process-related problems, our company will provide repair support in accordance with our after-sales service policy.

For standard products, customized products, project-based equipment, and system integration solutions, the specific warranty period shall be governed by the sales contract, technical agreement, project acceptance documents, or any other written agreement between the parties; in the absence of special stipulations, the terms specified in the contract or accompanying documentation shall prevail.

When requesting warranty service, customers are advised to provide the product model, serial number, purchase information, or relevant supporting documentation to enable our company to promptly verify the details and initiate after-sales service.