Техническая поддержка

Warranty Coverage

To activate warranty repair services, please contact the dealer from whom you purchased the equipment or the national distributor in your country.

During the warranty period, any failures caused by inherent product quality issues shall be eligible for corresponding warranty services upon confirmation by our company’s technical personnel or authorized service providers. The warranty coverage primarily includes:

  • Product failures caused by manufacturing defects, material defects, or assembly abnormalities;
  • Imaging anomalies, display anomalies, control anomalies, communication anomalies, or system operation anomalies that occur under normal operating conditions;
  • Core functionality failure, equipment failure to boot properly, or performance anomalies caused by non-human factors;
  • Repair, replacement, or technical service provided for issues confirmed to be inherent quality defects of the product itself.

Our company will provide appropriate support for services such as software debugging, parameter configuration, remote assistance, user guidance, and firmware upgrades, tailored to the specific product type and project requirements.

For project-customized, industry-specific, or system-integrated equipment, the specific scope of services shall be governed by the contract provisions and project documentation.