Часто задаваемые вопросы (FAQ)

Быстро решить распространённые проблемы использования и устранения неполадок для вас?

What should I do if the device cannot connect to the app?


Please follow these steps to troubleshoot:
1. Confirm that the device has been powered on normally.
2. Turn on the device’s Wi-Fi or wireless transmission function.
3. Connect to the device’s hotspot from the phone’s Wi-Fi list.
4. After opening the official app, search for the device again.
5. If you still can’t connect, try restarting the device and your phone.
If the issue persists, we recommend resetting the device’s network settings or reinstalling the app.