Часто задаваемые вопросы (FAQ)

Быстро решить распространённые проблемы использования и устранения неполадок для вас?

What should I do if the app displays “Device not connected” or “Connection failed”?


Please check the following:
1. Is the smartphone already connected to the device’s WiFi?
2. Is the app the latest version?
3. Are multiple phones connected to the device simultaneously?
4. Whether a VPN or proxy is enabled on the mobile device.
We recommend disabling the VPN, reconnecting your device to Wi-Fi, and then opening the app.